Frequently asked questions

 

Business Questions

What is BePark?

Our mission is to manage and optimise underused parking spaces and make them available to people who need it. We mainly enable residents to rent monthly or daily a parking slot close to their home or workplace. BePark does not rent out public parkings. Anyone wishing to rent a parking must be registered in our website beforehand.

How does BePark work?

Are you experiencing difficulties finding a parking near your home or workplace? BePark is the solution to this problem. In a matter of seconds, find a parking close to your location of interest, discover our offers and directly book it online. Proceed to the parking and access it easily thanks to our mobile app.

How to register/subscribe? 

Nothing is simpler. First find the best parking option for your specific need by using our search bar. Once on the parking page, select the desired product and proceed to check out. You will be asked to created an account, to fill your payment information and confirm your booking. No matter what happens, our team is available to help you at info@bepark.eu.

What are the conditions? 

Your satisfaction is our priority! Hence our conditions are flexible. Monthly parking subscriptions are available for a minimum duration of 3 months. Then, users can terminate their subscription without notice period. If you need any further information, feel free to check our terms and conditions.

 

Parking related questions

How much does it cost? 

The price of each parking depends on its availability, its localisation and the access types you choose (24/7, weekdays, nights and weekends). Search a parking around your location of interest and discover all the price options on the detail page.

How to find a parking?

Go to the search page and indicate the address near which you are looking for a parking. The solutions will be displayed on the screen. You can also contact our sales team via our contact page.

How to access the parking?

At BePark, entering a parking has never been easier. Unless otherwise specified, the parking access is through your mobile phone (mobile app or simple call). You will be given all the specific access information of the parking of your choice by e-mail directly after your subscription.

What are the parking usage rules?

When booking a BePark parking space, the user accepts the parking usage rules. You can find it at any time under the Article 25 of our terms and conditions.

 

You account, your purchases and your invoices

How can I pay for my subscription?

The two existing payment means supported by BePark are credit card and bank direct debit. The due amount is then automatically debited on the chosen payment method every time a purchase is made or an invoice is issued. You are required to ensure that you have sufficient fund at all time.

How to log in to my account?

To log in to your account, go to "Log in". Type your e-mail address and password, then click on the "Login" button. You will then be redirected to your personal account.

How to edit my details (phone number, registration number, payment mean etc.)?

Ensure all your details are valid in your account. To update them, log in on our website and go to "Profile".

What is the commitment period of a subscription?

The minimum duration of a subscription is 3 months. Beyond 3 months, your can terminate your subscription without notice period.

What are the conditions of termination?

Provided you are beyond the 3-month minimum period, you can terminate your subscription in the purchase section of your account at any time. The termination will take effect on the last day of the month and no more invoice will be sent to you.

When should I pay the bill?

Whether you pay by credit card or bank direct debit, the payment is automatically issued when the invoice is sent. In the opposite case, the due date will be indicated on the invoice.

Why is the amount of my first invoice higher than the monthly subscription price?

The amount of your first invoice may be higher as it covers more than a month (prorata of the first month + current month). You will find all these information on the invoice. If the prorata has been charged already, it will not be charged a second time. For example, a client who has subscribed for 121€ per month and for whom the first invoice is 137.14€ because this invoice covers the period of 09/27/2014 to 10/31/2014, namely 1 month and 4 days.

What is the prorata?

"Prorata" is the number of days during which you have been using our service, from the first day of your subscription to the last day of the month. If you started your subscription on the January 20th, you will receive an invoice on the February 1st which will include the 10 days from January (prorata) together with the amount for the subscription in February. If the prorata has been charged already on the day of your purchase, it will not be charged a second time.

When will I receive the invoice?

All invoices are sent by e-mail on the first working day of each month. If you made a temporary reservation you will receive the invoice in the first working day of the month following the end of your reservation. If you have a monthly subscription, you will receive the invoice in the first working day of each month until the end of your contract. Each issued invoice is also available in your account.

If I have a problem, who can help me 24h/24 7d/7?

You can always call our helpdesk (BE: 02.880.83.71, FR: 01.82.88.58.28), an agent will be able to help you 24/7. This number is solely dedicated to emergencies and not for commercial reasons.

I forgot my password

You can request a password reset by choosing "Forgot password" or by following this link. In this e-mail, you will be asked to type a new password.

How can I remove my account?

In accordance with the law, you can remove your account. Please send your request at info@bepark.eu. The definitive deletion of your account will only take place if there is no open contract or outstanding debt.