Frequently asked questions


Business Questions

What is BePark?

Our mission is to manage and optimize underused parking spaces and make them available to people who need them. We mainly enable residents to rent a parking spot close to their home or workplace on a daily or monthly basis. BePark does not rent out public parking spaces. Anyone wishing to rent a parking spot must be registered on our website beforehand.

How does BePark work?

Are you having difficulty finding a parking spot near your home or workplace? BePark is the solution to this problem. In a matter of seconds, find a parking space close to your location of interest, discover our offers, and book it directly online. Proceed to the parking spot and access it easily thanks to our mobile app.

How to register/subscribe? 

Nothing is simpler. First, find the best parking option for your specific need by using our search bar. Once on the parking page, select the desired product and proceed to check out. You will be asked to create an account, to fill in your payment information, and confirm your booking. No matter what happens, our team is available to help you at

What are the conditions? 

Your satisfaction is our priority! That's why our conditions are flexible. Monthly parking subscriptions are available for a minimum duration of 3 months. Then, users can terminate their subscription without notice period. If you need any further information, feel free to check our terms and conditions.


Parking related questions

How much does it cost? 

The price of each parking spot depends on its availability, its localization, and the access types you choose (24/7, weekdays, nights, and weekends). Search for parking spaces around your location of interest and find all the price options on the detail page.

How to find a parking spot?

Go to the search page and indicate the address near where you are looking for a parking space. The solutions will be displayed on the screen. You can also contact our sales team via our contact page.

How to access the parking spot?

At BePark, entering a parking lot has never been easier. Unless otherwise specified, the parking access is through your mobile phone (mobile app or simple call). You will be given all the specific access information on the parking lot of your choice by email directly after you subscribe.

What are the parking usage rules?

When booking a BePark parking space, the user accepts the parking usage rules. You can find these at any time under Article 25 of our terms and conditions.


Your account, your purchases, and your invoices

What is a parking reservation?

The parking reservation is intended for users who want to use parking occasionally for a period ranging from a minimum of one day to several weeks. The dates of the reservation are chosen in advance by the user, who pays the amount corresponding to the entire reservation at once during the booking confirmation. The reservation rate is a rate valid for a period from 00:00 to 23:59. Any day started is due in full. The daily rate usually decreases according to the duration of the reservation.

What is a parking subscription?

The parking subscription is made for users who wish to make frequent or daily use of the parking lot. Different types of subscriptions are available: during the day on weekdays (DAY), the night on weekdays, and 24/24 on weekends (NIGHT and WEEKEND) or 24/7. The subscription is valid for a monthly period renewable automatically until the customer decides to end it. The minimum commitment of a subscription contract is 3 months.

How to subscribe to a secure bicycle parking spot?

1. Register on (free bike registration platform of the Brussels Region) to get your unique identifier in a few clicks. This will reinforce the security and safety for your bike, the good use of the parking and is necessary for the creation of your BePark profile.
2. Find the parking lot you are interested in. Once you are on the parking lot page, select the desired product and start the reservation process.
3. You will be asked to create your account (if you are a new customer), to fill in your payment method and to confirm your reservation. It is during this step that you must enter your unique identifier in the field 'License plate' (You only have to enter the last 10 digits / letters of the identifier received).
4. A few days after your registration on, you will receive a sticker in your mailbox. Stick it on your bike according to the instructions.
5. You can then access your bike parking space quickly and easily via our application for optimal security! 

Whatever happens, our team is always available to help you via mail: or by phone: 02 880 05 50.

How can I pay for my subscription?

BePark supports two payment methods: credit card and bank direct debit. The amount due is then automatically debited on the chosen payment method every time a purchase is made or an invoice is issued. You are required to ensure that you have sufficient funds at all times.

How to log in to my account?

To log in to your account, go to "Login". Type your email address and password, then click on the "Login" button. You will then be redirected to your personal account.

How to edit my details (phone number, registration number, payment method etc.)?

Ensure all your details are valid in your account. To update them, log in to our website and go to "Profile".

What is the commitment period of a subscription?

The minimum duration of a subscription is 3 months. Beyond 3 months, you can terminate your subscription without notice period.

What are the conditions of termination?

Provided you are beyond the 3-month minimum period, you can terminate your subscription in the purchase section of your account at any time. The termination will take effect on the last day of the month, and no more invoices will be sent to you.

When should I pay the bill?

Whether you pay by credit card or bank direct debit, the payment is automatically withdrawn when the invoice is sent. In the other case, the due date will be indicated on the invoice.

Why is the amount of my first invoice higher than the monthly subscription price?

The amount of your first invoice may be higher as it covers more than a month (pro rata of the first month + current month). You will find all this information on the invoice. If the pro-rata has been charged already, it will not be charged a second time. For example, a client who has subscribed for 121€ per month and for whom the first invoice is 137.14€ because this invoice covers the period of 09/27/2014 to 10/31/2014, namely 1 month and 4 days.

What is pro-rata?

"Prorata" is the number of days during which you have been using our service, from the first day of your subscription to the last day of the month. If you started your subscription on January 20th, you will receive an invoice on February 1st which will include the 10 days from January (pro-rata) together with the amount for the subscription in February. If the pro-rata has been charged already on the day of your purchase, it will not be charged a second time.

When will I receive the invoice?

All invoices are sent by email on the first working day of each month. If you made a temporary reservation you will receive the invoice on the first working day of the month following the end of your reservation. If you have a monthly subscription, you will receive the invoice on the first working day of each month until the end of your contract. Each issued invoice is also available in your account.

If I have a problem, who can help me 24/7?

You can always call our helpdesk (BE: 02.880.83.71, FR:, an agent will be able to help you 24/7. This number is solely dedicated to emergencies and not for commercial reasons.

I forgot my password

You can request a password reset by choosing "Forgot password" or by following this link. In this email, you will be asked to type a new password.

How can I remove my account?

In accordance with the law, you can remove your account. Please send your request to The definitive deletion of your account will only take place if there is no open contract or outstanding debt.